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Consumers Throwing Away Billions on FX Fees (TransferWise Study)

As in the rest of the world, consumers in Singapore are being fleeced when it comes to foreign exchange costs, a study by TransferWise has revealed. Individuals in Singapore are being charged 15 times more on international payments than companies are, with S$2 billion lost in hidden FX fees annually.


The great foreign exchange rip-off has been highlighted once again this week with the release of a study commissioned by TransferWise—an industry-disrupting payments specialist that can process money transfers 8 times cheaper than a bank.

The study focused on the Singapore market and made use of data from a number of sources, including Refinitiv (formerly Thomson Reuters), the IMF, Statistics Singapore and the World Bank; it suggests that companies are being charged 15 times less per dollar remitted than the average individual in Singapore.

To make matters worse, the study revealed that 70 percent of all FX fees paid in Singapore are unknown to the consumer at the time they transact: of the S$2.8 billion paid for currency conversion annually in Singapore, TransferWise estimates that S$2 billion is hidden within the exchange rate. Given a population of 5.6 million, that translates to a charge of S$357 for every Singaporean!

“Padding” the exchange rate is a practice that has been universally adopted by banks since the industry’s inception and is the reason why cross-border payments have been so lucrative for the sector for so long.

In Singapore, on a S$10,000 international transfer to the UK, it wouldn’t be uncommon to be asked by one of the country’s big banks to pay a S$50 fee, but to then be offered a GBP/SGD exchange rate 1 percent above the interbank rate (the rate at which banks exchange currencies with one another), resulting in a further S$100 hidden charge. Fortunately, owing to the digital revolution, companies like TransferWise can now charge as little as S$45 for the same transaction, for a saving of 70 percent. TransferWise uses the interbank exchange rate for all transfers plus a separate fee that is stated upfront.

“Telling customers how much they are being charged for a service, in dollars and cents, is the right way to do any business. If service providers don’t do this, the regulator can step in,” says TransferWise CEO Kristo Käärmann.

The study shows that Singapore’s consumers still pay well over the odds for money transfers, with to and from remittance costs worth, on average, an estimated 5.65-6.68 percent of the transacted amount. For companies purchasing overseas and repatriating earnings to Singapore, FX costs are more likely between 0.16 and 2.11 percent.

With consumer costs at such high levels, it seems that marketing teams at fintech payments specialists need to raise their game, since traditional (expensive) channels of remittance remain unjustifiably popular.


Further Reading


Fintechs vs. Banks: Remittance War Rages On as FX Costs Slashed for Millions

For many currency routes, FX costs have been slashed in recent years by a number of industry-disrupting fintechs, allowing such firms to slice great chunks from the banking sector’s lucrative remittance markets. Banks are fighting back, though, by developing low-cost, digital offerings of their own.

Last update: 19 May, 2019

WorldFirst add Hong Kong Dollar and Chinese Yuan to World Accounts

WorldFirst add Hong Kong Dollar and Chinese Yuan to World Accounts

World Accounts now let your business collect funds and pay local suppliers in HKD or make payments to offshore CNY (CNH) accounts in China.

Last update: 16 May, 2019

Australian Dollar at 4-Month Low After China Announces Tariff Retaliation

The US-China trade war is hotting up and that’s bad news for the Australian dollar, which slipped on Monday to a 4-month low against the dollar, euro and yen.

Last update: 13 May, 2019


Posted to: News Transfers

Please note that the opinions of our authors are their own and do not reflect the opinion of Best Exchange Rates and should not be taken as a reference to buy or sell any financial product.

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