OFX is one of the world’s largest and best providers of international money transfers. This highly regulated firm offers a complete foreign exchange solution complete with 24/7 phone support.
OFX has a 20-year history and is one of the largest foreign exchange specialists in the world. It offers a complete foreign exchange solution, including discounted money transfers, currency hedging tools, recurring transfers, a multi-currency account for online sellers and much more.
OFX is highly regulated and its 1 million customers now benefit from true 24/7 phone support.
Though OFX clearly offers bank-beating FX costs, it is slightly more expensive than some other services in the market, particularly for more exotic currencies.
OFX offers exchange rates that put the banks to shame, though they aren’t quite as good value as those offered by the industry’s lowest-cost services.
With OFX, the cost of sending, for example, 5,000 Australian dollars to the US equates to 0.85 percent of the transferred amount, or roughly AUD42.5. You’d pay roughly 1 percent for the same amount to be sent to Europe but 2 percent if sending to India. This compares with 4–7 percent with the banks.
For other currency routes we looked at (routes involving AUD, INR, GBP, EUR, SGD and USD), the average cost of an international payment with OFX was 0.6 percent of the transferred amount. This is exceptional if compared with banks but is perhaps double what is charged by the industry’s lowest-cost services, although such services might not offer the same benefits as OFX.
IMPORTANT: For BestExchangeRates readers, OFX will waive its flat A$15 transfer fee for life, so be sure to sign up via one of our links.
Be aware that transferred funds might be subject to a third-party bank receiving fee. Such fees are entirely out of OFX’s control and OFX receives no part of them. You can phone OFX’s support line to seek further information on third-party fees.
After OFX receives your funds, these will usually arrive at the destination bank account within 2 business days. 80 percent of OFX transfers are received within 1 business day.
OFX has low minimums. You can transfer any amount above AUD 250 or GBP 100 or local currency equivalent.
The maximum amount you can transfer depends on the currency being sent. Major currencies like USD, GBP, AUD, CAD, EUR and NZD can usually be transferred freely, and OFX can handle billions worth of these. However, controlled currencies like the Chinese yuan, South African rand and South Korean won might be subject to government restrictions.
The short answer is “yes” — as safe as it can be.
OFX deploys top-notch security systems, is highly regulated and has an inherently low-risk business model, which means that it offers a deliverable-only FX service and does not take positions in the markets, thereby eliminating market risk.
As for your money, this is held separately from OFX’s own funds in a major financial institution.
As part of its account-protecting technology, OFX deploys algorithms that monitor registrations, logins and transactions to identify suspicious activity, and other tech includes a multi-layered fraud prevention system that works against phishing, malware and apps that might target customer accounts.
Needless to say, SSL encryption is used to keep your information safe from prying digital eyes.
OFX is regulated by more than 55 different financial authorities, including the Australian Securities and Investments Commission (ASIC) and the UK’s Financial Conduct Authority (FCA).
All said, we cannot see any reason why funds would be at risk with OFX.
OFX has recently added support for online sellers on Amazon, eBay, Newegg, Buy.com, Shop.com and many other marketplaces. This support comes in the form of the OFX Global Currency Account, which provides local currency accounts for each of the following: USD, GBP, HKD, EUR, CAD and AUD.
Funds from your marketplace or payment gateway can be paid straight into a Global Currency Account and suppliers can also be paid at the best possible exchange rates. With such an account, your online business can avoid a great deal of the unnecessary back-and-forth FX charges associated with cross-border trade. Visit OFX for Online Sellers.
OFX provides a number of risk and FX management features that businesses will appreciate.
Forward contracts are an effective way of managing foreign currency exposures for those who stand to lose significant amounts if exchange rates move against them in the coming days or months (up to 12 months). A forward buyer can lock in an exchange rate today for a transfer that will be paid for in future. Once you’ve signed up with OFX, give one of their reps a call to discuss your unique hedging requirements.
Bulk payments, such as those needed for payrolls, are easily done using Multipay, which allows for 500 payments to be sent at once.
Limit orders allow users to convert money at exchange rates better than today’s. Once a desired rate has been specified, OFX systems will monitor the FX market on a user’s behalf, triggering money transfers once the market rate matches the desired rate. A downside of this feature is that it comes with a minimum transaction size of AUD 30,000 or GBP 20,000 (varies by currency).
Recurring transfers are available, such as those needed for overseas mortgages. With OFX, a payment plan can be set up at a fixed, agreed-upon exchange rate so you know exactly what you’re spending each month.
Customer service at OFX is 24/7 and support options are excellent. These include 10 national phone lines reaching support staff in 7 countries, email support and an extensive FAQ section on the main site.
Though there are disappointed customers to be found online, as there are with any service, the bulk of OFX customers (we estimate 80 percent) report highly professional support when things go wrong, with adjectives like “thorough,” “understanding,” “prompt” and “knowledgeable” used to describe OFX staff.
OFX outlines a complaints policy on its site but be aware that a final response to complaints might take as long as 45 days, which is longer than we’d like.
At the time of writing this review (June 2019), more than 3,000 of the 3,500 Trustpilot reviewers had rewarded OFX a 5-star rating, and that should speak volumes. As you’d expect from any top firm in the payments industry, common themes within reviews relate to: “great exchange rates,” “excellent service,” “better than the banks,” “quick service” and “easy to get hold of,” among others.
OFX Global Currency Account – Independent BER Review OFX Global Currency Account: A Summary OFX has a 30-year history and is one of the largest foreign exchange specialists in the world. It offers a “Global Currency Account” that allows online sellers to hold, send and receive funds in GBP, EUR, USD, AUD, CAD and HKD. […]
Last update: 13 Mar, 2021
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